Senior Infrastructure Engineer in Greensboro, NC at ITG Brands

Date Posted: 3/31/2021

Job Snapshot

Job Description

If working for a company that values its people and recognizes the importance of work/life balance is appealing to you, look no further than ITG Brands!


ITG Brands is the U.S. division of Imperial Brands. We are the nation's third-largest tobacco company with offerings of some of the most well-known cigarette, cigar and vaping products. ITG Brands carries at its core, the mindset that, in order to succeed, a company must treat its people well and give them the tools they need to win.  We are currently searching for a Senior Infrastructure Engineer for our Corporate office located in Greensboro, North Carolina. 


Job Summary:

The Senior Infrastructure Engineer is responsible for providing technical leadership across the company’s Enterprise Infrastructure. This role supports key project driven initiatives, as well as operational tasks to maintain a secure, reliable infrastructure environment. Provides leadership and direction for the Architecture, Design, Maintenance and 3rd Level Support of a 24 x 7 infrastructure including servers, operating systems, storage, networks and telecommunication systems.



Duties and Responsibilities:

(This list is not exhaustive and may be supplemented as necessary by ITG Brands)


  • Provides expert oversight of services to ensure consistent delivery and performance of the company’s complex corporate data and voice infrastructure
  • Designs, administers, and supports all areas of the infrastructure environment
  • Manages and coordinates scheduling and execution of system maintenance, release updates, upgrades, and/or new technology deployments adhering to company’s standard change management protocol
  • Effectively complete complex projects and installations within aggressive time frames and budget parameters
  • Creates a culture of collaboration with key stakeholders and service providers. Assists in keeping the team’s knowledge of our technology landscape current.
  • Collaborates with project managers to create and update project plans, Coordinates efforts and resources on projects, as necessary.
  • Actively researches infrastructure advancements and makes recommendations for the continuous improvement and scalability of the company’s infrastructure
  • Designs and develops the architecture of infrastructure solutions
  • Works closely with Peers to improve workflow processes & communication
  • Supports the enforcement of enterprise security
  • Maintains and tests disaster recovery plans for systems and services.
  • Provides emergency after-hours support as part of a scheduled on-call rotation
  • Provides periodic after-hours support for scheduled maintenance activities
  • Performs other job-related duties as assigned


Job Requirements

Required Minimum Qualifications:

Education and Experience:

  • Minimum 5+ years IT infrastructure management and support experience
  • Minimum 2+ years infrastructure solution design experience especially in large distributed environments involving n tier architecture infrastructures.
  • Experience in performing capacity planning for physical and virtual application hosting infrastructure
  • Bachelor’s degree in Computer Science or related discipline or

High School Diploma / GED and 9+ years related work experience

Licenses, Registration, Certifications, or Special Requirements:

  • Actively possess one or more of the following IT infrastructure certifications:
    • Microsoft, MCP, Office 365, Azure, Exchange Online
    • Cisco CCNA
    • Linux/Unix/AIX


Knowledge of:

  • Operating systems including Windows, Linux/Unix/AIX
  • Database technologies such as Oracle/SQLServer/DB2
  • Understanding of virtual networking constructs Cloud and Hybrid architecture
  • General networking, virtualization, storage and operating system concepts.
  • Microsoft Azure Cloud Infrastructure as a service (IaaS) and Platform as a service (PaaS) technologies.
  • Virtualization technologies, including VMware vSphere, Microsoft HyperV design, installation and management
  • Cisco networking equipment including reference architectures for data center, branch and campus and security




Skilled in:                

  • Verbal and written communication in English
  • Attention to detail
  • Effective time and task management, with multi-tasking capabilities
  • Driving results, strong problem-solving, influencing, consensus building and negotiating skills.
  • Ability to manage key relationships with internal IS and business stakeholders


Ability to:

  • Plan, organize, prioritize and manage projects or work independently
  • Maintain effective working relationships
  • Demonstrate critical thinking
  • Work with diverse populations and varying education levels
  • Prioritize assignments, workload, and manage time accordingly



Preferred Qualifications:




Work Environment and Physical Demand:

  • Requires light physical effort. Occasionally lifts or moves light objects (under 10 lbs.).
  • Walks, sits, or stands for prolonged periods.
  • Requires prolonged machine operation including computer and keyboard equipment.


This job description is intended to be generic in nature and describe the essential functions of the job.  It is not necessarily an exhaustive list of all duties and responsibilities.  The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position.

All candidates must consent to an independent investigation of their background, references, past employment, education, criminal record and drug screening.

ITG Brands provides equal employment opportunities to all employees and applicants without regard to race, color religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class.


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