Order Services Representative in Greensboro, NC at ITG Brands

Date Posted: 11/5/2020

Job Snapshot

Job Description

If working for a company that values its people and recognizes the importance of work/life balance is appealing to you, look no further than ITG Brands!

WHO WE ARE


ITG Brands is the U.S. division of Imperial Brands. We are the nation's third-largest tobacco company with offerings of some of the most well-known cigarette, cigar and vaping products. ITG Brands carries at its core, the mindset that, in order to succeed, a company must treat its people well and give them the tools they need to win.  We are currently looking for an Order Services Representative in our Corporate Office located in Greensboro, North Carolina.

 

In this role, under the supervision of the Manager of the Order Services Department you will be responsible for creating sales orders for ITG Brands, Fontem and Altadis utilizing SAP and NetSuite software applications. 

 

WHAT YOU WILL DO

  • Communicates policies, procedures, product availability, product allocations and billing data to Direct Accounts to facilitate understanding of order and transaction status.

 

  • Provides Direct Accounts guidance and resolves sales order, shipment tracking, billing and return goods issues.

 

  • Communicates order/delivery/billing issues and discrepancies, when appropriate, to Supervisor, Account Managers, Field Sales, Sales General and direct customers.

 

  • Reviews and processes sales orders created by direct customers via the website and/or submitted electronically.

 

OUR IDEAL CANDIDATE

Our ideal candidate will be highly interested in working in a fast-paced environment. Has strong verbal and written communication skills, pays extreme attention to detail, can problem solve at a high level, has significant time and task management skills, and can make ITG Brand customers feel “at home.”  

 

Job Requirements

JOB REQUIREMENTS

  • High School diploma with 3 years related clerical experience.

 

  • Effective interpersonal skills including customer service. Accuracy in data entry and data retrieval.

 

  • Highly organized and detail-oriented.

 

  • Intermediate in Excel

 

  • Proficient in Microsoft Word processing and applicable software.

 

 

 

Preferred Qualifications:

 

  • SAP experience

 

PERKS OF WORKING AT ITG BRANDS

  • Competitive benefits package that includes medical/dental/vision/life insurance
  • Dollar for dollar 401k match up to 6% and 5% annual company contribution
  • 14 Company-paid holidays
  • Generous paid time off
  • Summer hours
  • Casual dress policy Monday through Friday
  • Education assistance
  • Employee referral bonus program
  • Employee recognition programs
  • Employee discounts, including Verizon Wireless and select car manufacturers

COMPENSATION

  • The salary range for this position is $35,000 - $44,000

TO APPLY

If you are a qualified candidate and interested in this position, you may visit our website at www.itgbrands.com

All candidates must consent to an independent investigation of their background, references, past employment, education, criminal record, and drug screening.

ITG Brands provides equal employment opportunities to all employees and applicants without regard to race, color religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class.

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